Terms & Conditions

These Terms & Conditions govern all sales, services, and installations provided by West Window Treatments (“Company,” “we,” “our,” or “us”). By placing an order or receiving services, the customer (“Client,” “you,” or “your”) agrees to the following:

Custom Orders

  • All orders are custom made to the specifications provided by the purchaser.

  • A 75% deposit is required to begin production.

  • Once an order has been submitted for production, it is final and no changes can be made.

  • Any changes requested after confirmation may result in additional costs and extended lead times.

  • Due to the custom nature of our products, all sales are final.

  • No returns or exchanges are accepted unless covered under warranty.

Pre-Construction Orders

  • Deposits placed during a pre-construction phase lock in your pricing

  • Any pre-construction products (e.g., boxes, wiring, etc.) will be ordered at the time of deposit.

  • Once pre-construction status jobs are scheduled for production measurements and moved into production, the order cannot be changed.

  • The order value may change if products are added or deleted from the original quote. However, the pricing of products already included in the original pre-construction quote will not increase or decrease.

Payments

  • The remaining 25% balance is due upon successful installation.

  • All sales are final. No returns or exchanges are permitted.

Lead Times

  • Estimated lead times are provided at the time of order.

  • Actual completion may vary due to material availability, shipping delays, or unforeseen circumstances.

  • The Company is not liable for delays outside of our control.

Installation

  • Installation services will be scheduled at a mutually agreed time.

  • The Client is responsible for ensuring installation areas are accessible, free of obstructions, and prepared for work.

Returns & Exchanges

  • Due to the custom nature of our products, all sales are final.

  • No returns or exchanges are accepted unless covered under warranty.

Governing Law

  • These Terms & Conditions are governed by the laws of Utah.

  • Any disputes shall be resolved in the courts of Ogden, Utah.

Acceptance

By placing an order, the Client acknowledges they have read, understood, and agreed to these Terms & Conditions.

Terms & Conditons PDF